FAQ's
No Gatekeeping: Here’s Everything You Wanna Know 💅
Most Common Questions
How do I build my plan?
Building your perfect period plan is easy! Simply choose the products that fit your flow, select your preferred absorbency, and decide how often you'd like your box delivered. You’re in full control—customize your subscription to match your needs, and update it anytime from your account. No more one-size-fits-all period care—just what works best for you!
Do your products contain chemicals or dyes?
My Delicates prioritizes your health and comfort. We use only gentle, vegan-friendly materials that are free from harsh chemicals and dyes. This means you can avoid irritation and ensure your intimate skin stays happy and healthy. My Delicates keeps your period natural, with none of the harmful extras that can disrupt your pH balance.
My package was marked as delivered but I haven’t received it, what should I do?
If your order was marked as delivered and the address on the order is correct, we recommend that you wait a couple of days, as often the carrier scans an order as delivered before actually delivering it. Also checking with neighbors to make sure the package wasn’t delivered to the wrong location.
If the issue remains, please contact us at support@mydelicates.co so we can resolve it.
Can I use FSA/HSA to pay for my subscription?
Yes! My Delicates is FSA/HSA eligible, so you can use your funds to cover your subscription and take care of your period essentials stress-free.
Can I pause or skip a delivery in my subscription?
Absolutely! We understand that life can be unpredictable, That's why we offer complete flexibility with your subscription. You can skip a, reschedule, or cancel at any time - all within your account portal in less than a minute.
Cancelations must be made at least 24hrs before next shipment.
Can I change the frequency of my subscription
Yes! You can easily change how often you receive your box by logging into your account portal. Adjust your delivery schedule anytime to fit your needs.
Hmm… How Does This Work
How is My Delicates different from regular period brands?
My Delicates is different from regular period brands because we offer a complete self-care period box delivered conveniently to your doorstep each month. Our subscription boxes include comfortable, ultra-absorbent, and vegan period essentials free from any harsh chemicals and dyes. With My Delicates, you can forget about the last-minute emergency store runs and focus on feeling your best during your period.
Can I customize the products in my box?
Absolutely! You can customize your box to fit your needs. We offer a variety of Absorbency options, and you can switch or exchange your items at any time in your Account!
How do I build my plan?
Building your perfect period plan is easy! Simply choose the products that fit your flow, select your preferred absorbency, and decide how often you'd like your box delivered. You’re in full control—customize your subscription to match your needs, and update it anytime from your account. No more one-size-fits-all period care—just what works best for you!
About Our Products
Are your products suitable for sensitive skin?
Absolutely! We prioritize using gentle materials for all bodies. Our pads and tampons are made from 100% natural cotton, which is naturally breathable and soft – perfect for sensitive skin. Plus, we skip harsh chemicals by avoiding dyes, bleaches, and known allergens in all our products.
Do your products contain chemicals or dyes?
My Delicates prioritizes your health and comfort. We use only gentle, vegan-friendly materials that are free from harsh chemicals and dyes. This means you can avoid irritation and ensure your intimate skin stays happy and healthy. My Delicates keeps your period natural, with none of the harmful extras that can disrupt your pH balance.
Are your products vegan?
My Delicates puts kindness at the core of your period care routine. We use only vegan materials, so you can feel good knowing no animal-derived ingredients are included.Plus, we're 100% cruelty-free, because self-care shouldn't come at the expense of our furry friends. My Delicates offers a comfortable, sustainably and ethically sourced period solution.
Are your products environmentally friendly?
Absolutely! We take pride in offering environmentally friendly products. All our period essentials are sustainably and ethically sourced, made from 100% natural cotton. Plus, they're vegan-friendly and cruelty-free, so you can feel good about what you're using.
Orders, Shipping & Returns
What is the shipping cost?
Shipping is just $3.95! We keep it simple and affordable, so you can get your period essentials delivered straight to your door without any surprises.
What is the estimated delivery time for my order?
Get your period essentials delivered on your schedule! My Delicates offers standard shipping within 3-5 business days and expedited shipping in just 1-3 business days. We process all orders placed before 3 pm EST the same business day, so you can get your box quickly.Plus, you can schedule your deliveries to arrive perfectly in sync with your cycle. Never run out again with My Delicates!
If you have any questions or concerns, please feel free to reach out to our team at support@mydelicates.co and they will be happy to help.
My package was marked as delivered but I haven’t received it, what should I do?
If your order was marked as delivered and the address on the order is correct, we recommend that you wait a couple of days, as often the carrier scans an order as delivered before actually delivering it. Also checking with neighbors to make sure the package wasn’t delivered to the wrong location.
If the issue remains, please contact us at support@mydelicates.co so we can resolve it.
My order arrived damaged/incorrect, what can I do?
You can email us at support@mydelicates.co with your order number and pictures of the package you received so we can fix it.
I am not satisfied with the product, what is your return policy?
Due to sanitary reasons, we’re unable to accept returns—but your satisfaction is our priority! If you’re not happy with your order, please email us at support@mydelicates.co and we’ll do our best to make it right. 💖
Can I use FSA/HSA to pay for my subscription?
Yes! My Delicates is FSA/HSA eligible, so you can use your funds to cover your subscription and take care of your period essentials stress-free.
Your Subscription
Can I pause or skip a delivery in my subscription?
Absolutely! We understand that life can be unpredictable, That's why we offer complete flexibility with your subscription. You can skip a, reschedule, or cancel at any time - all within your account portal in less than a minute.
Cancelations must be made at least 24hrs before next shipment.
Can I change the frequency of my subscription
Yes! You can easily change how often you receive your box by logging into your account portal. Adjust your delivery schedule anytime to fit your needs.
Can I change the products in my subscription?
Yes! You can swap or adjust the absorbency and quantity of your products anytime through your account portal. Customize your plan to fit your needs with just a few clicks!
How do I modify the shipping address for my subscription?
It’s easy! Just log in to your account portal and update your address anytime. Make sure to do it before your next shipment to ensure your box arrives at the right place!
How do I reactivate my subscription?
You can easily resume your subscription anytime through your account portal. Just log in, reactivate, and your period essentials will be on their way again!
How often will I be billed for my subscription?
Your billing frequency depends on the plan you choose! You'll be charged based on your selected delivery schedule, whether it's monthly or another frequency.
How can I update my payment information on my account?
You can easily update your payment information by logging into your account portal. Just head to the payment section, make your changes, and you’re all set!
Still Have a Question?
Contact Us
Email us at:
support@mydelicates.co
Periods Suck, We Make them Easier.
"My Delicates is the only subscription worth having—effortless, reliable, and everything you need to make your period stress-free!"
JOIN MY DELICATES TODAY